TERMS & CONDITIONS
(BRAVOSPAN 102 [REG NO 2011/024858/23] T/A SKYNATICS SECURITY TECHNOLOGY)
Last updated: December 5, 2024
Please read these terms and conditions carefully before using our service.
1. Acknowledgement
These are the Terms and Conditions governing the use of this service and the agreement that operates between you and the company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the service.
By accessing or using the service or purchasing any of our products, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, then you may not access the service or purchase the product.
Your access to, and use of, the service is also conditioned on your acceptance of and compliance with the Privacy Policy of the company. Our Privacy Policy describes our policies and procedures on the collection, use and disclosure of your personal information when you use the application or the website and tells you about your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our service.
2. Interpretation and Definitions
2.1 Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
- “You” mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to BRAVOSPAN 102 t/a Skynatics Security Technology CC,
9W Coachmens Complex, 26 Jakaranda Street, Hennopspark, CENTURION, 0157.
2.2 Definitions
For the purposes of this Return and Refund Policy the following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
- Service refers to the Website.
- Website refers to Skynatics Security Technology, accessible from https://skynatics.com/
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from us.
3. Termination
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.
Upon termination, your right to use the service will cease immediately.
4. Limitation of Liability
We cannot be held liable for any inaccurate information published on the website and/or any incorrect prices displayed on the website, save where such liability arises from the gross negligence or willful misconduct of BRAVOSPAN 102 t/a Skynatics Security Technology CC, its employees, agents or authorized representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to stella@skynatics.com.
BRAVOSPAN 102 t/a Skynatics Security Technology CC shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from use of, or reliance upon, the website or the content on the website; or your inability to use the website, and/or unlawful activity on the website and/or any linked third-party website.
You hereby indemnify BRAVOSPAN 102 t/a Skynatics Security Technology CC against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third-party website.
5. Intellectual Property
All content included on the website, including but not limited to, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our content suppliers and is protected in terms of intellectual property laws in South Africa. The compilation of all content on the website is our exclusive property and is protected by copyright law. All software used on the website is our property or that of our software suppliers and is protected by copyright law. The trademarks, names, logos and service marks (collectively “Trademarks”) displayed on the website registered and unregistered trademarks belong to us. Nothing contained on the website, except as expressly stated in the Terms, shall be construed by you as the granting of any license or right to use any trademark without our prior written permission. All rights in and to the content and trademarks are reserved and retained by us and/or our content suppliers. You further acknowledge that we and/or our content suppliers are the proprietors of all the content and trademarks on the website, whether it constitutes confidential information or not, and that you hold no right, title or interest in any such material.
6. Terms of Sale and Services
Products are displayed on the website and described in the most accurate way possible. However, BRAVOSPAN 102 t/a Skynatics Security Technology CC does not certify that the product descriptions, images or any other content of the website is accurate, complete, reliable and/or error free. We have made every effort to display as accurately as possible the colour of the products that appear on the site. As the actual colour you see will depend on your computer’s monitor we cannot guarantee, however, that your monitor’s display of any colour will be accurate. The products displayed on this site are subject to availability and will be delivered only within the defined areas as determined by the company. The company reserves the right, without prior notice, to discontinue or change pricing or specifications on products and services offered on this site without incurring any liability whatsoever.
A purchase contract (“sale”) only comes into effect if and when you electronically submit a properly completed order (“order”) for one or more products and payment has been made via EFT or bank deposit, with proof of payment sent to BRAVOSPAN 102 t/a Skynatics Security Technology CC and reflecting on our account with the correct reference as supplied by us. If your payment is not received or declined by your bank or credit card issuer, we cannot hold your order and your order will not be processed.
Please note that an order is merely an offer to purchase and BRAVOSPAN 102 t/a Skynatics Security Technology CC reserves the right to accept or reject your offer for any or no reason including, but not limited to, the unavailability of any product, an error in the price or the product description, or an error in your order. Please note that product stock of all items is limited with delays including manufacturing time. BRAVOSPAN 102 t/a Skynatics Security Technology CC will take all the reasonable attempts to ensure that special offers are ended when stock runs out. If we cancel due to our inability to fulfil your order in terms of the advertised price or product being sold out, we will provide a full refund of your order. Prices are shown in South African Rand. Prices of products are current at the time of display and are subject to change from time to time without notice.
7. Delivery of Products
BRAVOSPAN 102 t/a Skynatics Security Technology CC offers delivery of goods to you at no extra cost on days scheduled by the company in our usual area of delivery. If you want to make collection arrangements please contact our office, either because you do not fall in our usual area of delivery, or to expedite receipt. To check if you fall in our usual are of delivery, please communicate with our sales staff.
Orders will be processed within 2 working days of receipt of payment. Thereafter products will be dispatched and delivered within 7-10 working days, excluding circumstances beyond our control, e.g. manufacturing delays, strikes, acts of God, etc.
Stock will NOT be released unless payment is reflected in the bank.
Any delivery fee is non-refundable.
8. Changes to These Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
Please note it is your responsibility to check the website regularly to determine whether any changes have been made to the Terms and your continued use of the website will be deemed your acceptance of the Terms.
This agreement is governed by the laws of the Republic of South Africa. Therefore, the user, you, and BRAVOSPAN 102 t/a Skynatics Security Technology CC hereby submit to the jurisdiction of the South African Courts in respect of and concerning disputes arising out of this agreement.
9. OUR PRODUCTS AND SERVICES
Our product range: CCTV, alarms, batteries, surge protectors, trunking, power supplies, cabinets, junction boxes, conduit, cable, UPS, solar panels, accessories, connectors, tally rolls, point of sales, POE and Nanos.
Our overall service offering also entails “after-sales” support:
· Software and Installation | · On-site support |
· Remote Support | · Maintenance |
· Training |
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As from the 1st of February 2019, we no longer refund clients when our technician goes out on site.
A standard call-out fee will be charged and payable before the technician goes to site, and thereafter the client will be invoiced for the remaining hours upon his return to the office.
- Call-Out Fee (if technician drives to site)
R 550.00 + VAT within a 20km radius from our office
and R 10.00 per km thereafter. - Labour Fee
R 350.00 + VAT for the first hour and R 550.00 + VAT per hour during office hours.
R 750.00 + VAT per hour is charged after 17:00.
Our technical team will do everything they can remotely before going out to the site.
9.1 Holding stock
We will do our best to hold stock for a client; however, we do work on “First Come, First Gets”.
In order to avoid disappointment, please communicate clearly with our sales person as to when you require the stock so that you can ensure prompt payment for us to hold and secure that stock.
9.2 Booking Demo Stock
No stock for demo purposes will be allowed without full payment. Once the unit is returned then a refund will be done, provided it is in selling condition with no scratches, no damage nor dirty, then only will the unit be accepted. Units must be in working condition with no indication that it was previously installed.
If stock is returned within 7 days of the invoice, a full refund less the admin fee of R 150.00 will be refunded within one week.
If stock is not returned with 7 days of the invoice and no prior arrangement has been made with our management, then a 10% handling fee will be charged.
No returns will be accepted after 30 days of invoice date.
10. Returns and Refunds
10.1 Your Order Cancellation Rights
You are entitled to cancel Your Order within 2 days without giving any reason for doing so, provided product has not been opened, used, or installed. Please note a handling fee will be charged up until and no later than 30-days of invoice.
The deadline for cancelling an Order is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by sending an email to: info@skynatics.com
We will reimburse You no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as You used for the Order, and You will incur an admin fee for such reimbursement.
10.2 Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 business days after delivery
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
10.3 Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
BRAVOSPAN 102 t/a Skynatics Security Technology CC,
9W Coachmens Complex, 26 Jakaranda Street Hennopspark, Centurion, 0157
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
10.4 Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
11. Courier or Delivery
The delivery fee is a flat rate of R 250.00 within Gauteng, but is increased and calculated owing to the weight and inclusion of a cable and a battery purchase.
We do NOT courier or deliver outside of South Africa. Couriers to be arranged by respective purchaser.
12. Payment
Due to the high increase in fraud, we advise that all payments done via EFT, MUST REFLECT in our bank account before any stock is released.
If you need to collect stock on the same day please ensure that EFT payments are mark “immediate” when transferring the funds and “proof of payment” is handed over to your sales person.
13. Warranty
We will warrant all items purchased from either our Edenvale or Centurion branch, provided the units are neither popped nor burnt. We advise surge protection to be installed with units.
Our Swop Out Policy is only applicable to TVT and Peak Power products if:
- The unit is not in working order, and
- The unit is under warranty
An original invoice MUST accompany a faulty unit.
Any other product will have to be returned to our respective supplier and thereafter we will advise whether or not it can be replaced.
14. Equipment brought in for testing or warrantee
We do NOT test third-party equipment. We will NOT take ANY responsibility for any equipment that a client brings into our store for TESTING – it will remain the client’s responsibility alone.
Tampering with a product and then requesting a warrantee swop out, opens room for the client to be blacklisted with ALL CCTV SUPPLIERS.
15. Back-ups
A fee of R 550.00 + VAT per hour is charged for time spent backing-up hard drives or any other units whether in store or remotely.
16. Training
We offer training at our branches. Please refer to the Training Schedule.
17. Applying for an Account
PREREQUISITE: A minimum of R25 000.00 per month over three (3) months.
An administration fee of R 250.00 per application will be charged accompanied with the following required documentation:
· Three (3) months bank statements | · Proof of Residence and Business |
· All Identity Book copies of members/ directors | · CK documents |
· FICA & RICA documents |
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18. Supporting documentation
This “Terms and Conditions” document is to be read in conjunction with the following:
· Our Privacy Policy | · Our Return & Refund Policy |
· Our Swop Out Policy | · Our Payment Methods |
For further information or queries pertaining to our Terms & Conditions, please email info@skynatics.com.
PAYMENT METHOD
(BRAVOSPAN 102 [REG NO 2011/024858/23] T/A SKYNATICS SECURITY TECHNOLOGY)
Last updated: December 5, 2024
Our online payment options are administered by PayFast, a specialist third party payment provider who are trusted experts in the field of secure online payments.
You may pay for your order by one of the following payment methods:
- Credit card: Visa or MasterCard;
- Debit card: Visa or MasterCard.
- Electronic funds transfer (EFT) via PayFast or Banking
Once you have selected your payment method and accepted our Terms and Conditions, you will be directed to PayFast’s secure site for payment.
Your payment will be presented to the bank for authorization. Should such authorization be declined, you order will be cancelled. Should the authorization be successful, your order will be processed.
Your payment details are held by PayFast in a secure encrypted server which is not accessible from the Internet. For further information regarding online payments with PayFast please visit www.payfast.co.za.
All products displayed on our website are subject to availability and will be delivered only within South Africa.
All prices are South African Rands (ZAR) and are valid and effective only within South Africa.
1. If account is NOT up-to-date
No Warranty nor Support will be carried out if an account is NOT up-to-date.
2. “Same day” collection
If you need to collect stock on the same day please ensure that EFT payments are mark “immediate” when transferring the funds and “proof of payment” is handed over to your sales person.
Stock will NOT be released if the funds is not reflected in the bank.
Due to the high increase in fraud, we advise that all payments done via EFT, MUST REFLECT in our bank account before any stock is released.
For further information or queries pertaining to our Payment Method, please email info@skynatics.com.
PRIVACY POLICY
(BRAVOSPAN 102 [REG NO 2011/024858/23] T/A SKYNATICS SECURITY TECHNOLOGY)
Last updated: December 5, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
1.1. Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
- “You” refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to BRAVOSPAN 102 t/a Skynatics Security Technology CC, 9W Coachmens Complex, 26 Jakaranda Street, Centurion, 0157.
1.2. Definitions
For the purposes of this Privacy Policy the following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Account means a unique account created for You to access our Service or parts of our Service.
- Website refers to Skynatics Security Technology, accessible from https://skynatics.com/
- Service refers to the Website.
- Country refers to: South Africa
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
- Personal Data is any information that relates to an identified or identifiable individual.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
2. Collecting and Using Your Personal Data
Types of data collected:
2.1. Personal Data
While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally, identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, Suburb, City, State, Province, ZIP/Postal code and Country
- Bank account information in order to pay for products and/or services within the Service
- Usage Data
When You pay for a product and/or a service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:
- Date of birth
- Passport or National ID card
- Bank card statement
- Other information linking You to an address
2.2. Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. the IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
2.3. Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, you may not be able to use some parts of our Service.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
2.4. Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including “to monitor” the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
We may share your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to contact You, to advertise on third party websites to You after You visited our Service or for payment processing.
- For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
2.5. Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
2.6. Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
3. Disclosure of Your Personal Data
3.1. Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
3.2. Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
3.3. Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
3.4. Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
4. Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
5. Payments
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
When You use Our Service to pay a product and/or service via bank transfer, we may ask You to provide information to facilitate this transaction and to verify Your identity.
6. Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require Your parent’s consent before We collect and use that information.
7. Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
8. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
For further information or queries pertaining to our Privacy Policy, please email info@skynatics.com.
RETURN AND REFUND POLICY
(BRAVOSPAN 102 [REG NO 2011/024858/23] T/A SKYNATICS SECURITY TECHNOLOGY)
Last updated: December 5, 2024
Thank you for shopping at Skynatics Security Technology operated by BRAVOSPAN 102 t/a Skynatics Security Technology CC.
The following terms are applicable for any products that You purchased with Us.
1. Interpretation and Definitions
1.1 Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
- “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to BRAVOSPAN 102 t/a Skynatics Security Technology CC, 9W Coachmens Complex, 26 Jakaranda Street, Centurion, 0157.
1.2 Definitions
For the purposes of this Return and Refund Policy the following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
- Service refers to the Website.
- Website refers to Skynatics Security Technology, accessible from https://skynatics.com/
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
2. Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by sending an email to: info@skynatics.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
3. Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 business days after delivery
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
4. Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
BRAVOSPAN 102 t/a Skynatics Security Technology CC,
9W Coachmens Complex, 26 Jakaranda Street, Hennopspark, CENTURION, 0157
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
5. Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, we will send the refund to the gift giver.
For further information or queries pertaining to our Return & Refund Policy, please email info@skynatics.com.
SWOP OUT POLICY
(BRAVOSPAN 102 [REG NO 2011/024858/23] T/A SKYNATICS SECURITY TECHNOLOGY)
Last updated: December 5, 2024
This Swop Out Policy is only applicable to TVT, Peak Power and Safer products if:
- The unit is not in working order, and
- The unit is under warranty
An original invoice MUST accompany a faulty unit.
Any other product will have to be returned to our respective supplier and thereafter we will advise whether or not it can be replaced.