Description
Lost or misplaced passwords for DVR/ NVR?
A few simple steps to reset the password of a DVR or NVR once you have determined if the unit is “in warrantee” or “out of warrantee”.
We will request a photo of the model, serial number and the dynamic password.
UNDER WARRANTY
STEP 1 – Conditions required to confirm the unit is “under warrantee”
The unit was purchased directly from Skynatics Security Technology
The receipt date or purchase date is less that three (3) years ago
STEP 2 – in order to log your request on a unit “under warrantee” this option will not require payment
Select the product
Click “Add to Cart”
Click “View Cart” or “Checkout”
TIP: For shipping, click the “Collection 0.00”
Proceed to checkout
Fill-in your details
Select EFT to proceed (no payment will be required)
Accept the Terms & Conditions
Click “Place Order”
FRIENDLY REMINDER: Add the SERIAL NUMBER in the comments block provided
OUT OF WARRANTY
STEP 1 – ONE payment for each RESET PASSWORD request.
Select the product
Click “Add to Cart”
Click “View Cart” or “Checkout”
TIP: For shipping, click the “Collection 0.00”
Proceed to checkout
Fill-in your details
Select your payment option either: EFT (proof of payment will be requested) or PayFast
Accept the Terms & Conditions
Click “Place Order”
FRIENDLY REMINDER: Add the SERIAL NUMBER in the comments block provided
STEP 2 – We will acknowledge receipt of payment via email. A photo of your login screen will be requested. Here is how to acquire it:
On the Login screen, click the tab that states “Retrieve Password”
WARNING: do NOT close this screen until you enter the dynamic password as it is directly linked to the date and time stamp
Select “Dynamic Password”
Take a photo or screen shot of the screen reflecting the Device Model, MAC address, Date & Time stamp
DO NOT CLOSE this screen until you enter the Dynamic Password.
IF YOU DO CLOSE this screen before entering the Dynamic Password this process will have to be repeated.
STEP 3 – The new Reset password will be emailed to you.
NO REFUNDS!
Please direct any queries to info@skynatics.com.
You can find us at Centurion, South Africa.
We can assist you with this during our office hours on weekdays from 08:30 to 16:00.